Take a moment and look around your organization — and I don’t care if it’s your business or the department you work in, your family, your school, your church, or your kids’ soccer team.
Where does it draw its “order” and “control” from?
Does it rely primarily on processes, policies and procedures, and systems — in other words, does it rely on “the rules” to get the results it wants?
Or is it a place where a high degree of trust, communication, shared purpose, clarity of expectations, and a weave of abundant information sharing and connection exist? In other words, does it draw its order, functionality and efficiency from “relationships”?
What motivates people in that organization to act — “have to,” or “want to?” The difference is very, very significant.
Rules, or relationships — where would you rather work, play and live?